Free US shipping on orders $70 and up. Below that, economy shipping is $4.90. Every order ships from the US.

Use it twice. That is one week. If your scalp does not feel different, we refund you and you keep the bottle. And if you finish the full eight weeks and your hair is not behaving any better, tell us any time inside 120 days. Same refund, and there is nothing to send back.

No. One price, one charge, nothing renews and nothing to cancel. That is deliberate, and it is in writing on every product page.

The Two-Loss Map and the 8-Week Wash-Day Calendar arrive as download links in your order confirmation email. If you cannot find them, write to us through the contact page and we will resend both.

Yes. It goes on the scalp along the partings, not down the lengths, and it rinses out before you condition. If you have just been to the salon, wait until your next wash rather than the same day.

If your hair loss came on suddenly in patches, if your hairline is receding in a shiny band, or if you are losing eyebrow hair, see a doctor before you buy anything. Those are different conditions, and waiting costs ground that does not come back.

Through the contact page. A real person answers.